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  • Community engagement 

Navigating complexity, delivering results

You need a team who understands the complexities involved in community and stakeholder engagement. Our passionate and experienced IAP2 certified team has successfully managed some of Australia’s most contentious and complex projects – from conception to delivery.
With strong industry connections and specialised knowledge in the Australian government, water, energy, renewables and transport sectors, we’re your partner in achieving impactful outcomes.

Our services

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Strategy frameworks, design and delivery

Ensure seamless, effective project outcomes and avoid stumbling into strategic pitfalls with our comprehensive service, which integrates industry expertise, innovative solutions, and practical execution.
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Consultation for planning and delivery

Get the input and feedback you need to inform project planning and delivery through our meaningful engagement with your stakeholders.
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Conflict, enquiry and complaint management

Need a team to manage your conflicts, enquiries, and complaints with a friendly yet structured and efficient approach? We pride ourselves on clear process design, smooth resolutions and well-informed stakeholders.
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Digital engagement and portal building

Leverage our expertise in digital engagement to enhance your reach with expertly crafted surveys, compelling graphic design, custom websites and portals, effective social media management, and engaging e-newsletters.
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Reporting

Stay informed and get cut-through with communicating project progress at every stage with our articulate and engaging stakeholder reporting approach.
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Grass roots engagement

We engage local communities through inclusive, transparent communication and hands-on involvement.

Who we help

Construction and engineering firms

Are you a construction and engineering firm looking for a partner to complete your project team? We’re here to help every step of the way. From helping you write the winning tender, through to Project Hot Start, engagement strategy and design, to strategy execution and project completion comms – and everything in between.

Government agencies and corporations

Whether you need support on a one-off community or team engagement session, parental leave cover or ongoing project support – you’ll be glad you partnered with Factotum. We’re experts at embedding seamlessly into your team, offering strategic advice & hands-on delivery to achieve your goals.

Environmental planning & assessment consultancies

We offer tailored support for environmental assessments, planning approvals, and project management. From short-term assistance to ongoing collaboration, we integrate seamlessly into your team to provide expert guidance and practical solutions that meet regulatory standards and drive your environmental initiatives.

Our clients

Why Factotum?

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We do ‘complex’

Our team has worked on some of the biggest, most contentious and complex projects in Australia across all phases of project from feasibility through to delivery.  We anticipate and strategise to de-risk project programs.

Deeply experienced

We have strong industry connections and a deeply specialised knowledge of the Australian government, water, energy, renewables & transport industries.

Exceptional talent, down-to-earth approach

Our team is comprised of passionate, exceptional individuals who love what they do. No request is too big or small, and you (and your stakeholders) will find working with our team effortless and engaging! 

Our community & stakeholder engagement portfolio

Systems Connect

Systems Connect is an unincorporated joint venture between CIMIC Group companies CPB Contractors and UGL Engineering. The joint venture has been contracted to design and construct the line-wide work to convert the excavated tunnel into a working railway for Sydney Metro City & Southwest.

Lower Murray Water

Lower Murray Water provide water services to the north-west of Victoria along the Murray River – from Kerang to the South Australian border. This includes both treated and raw water for a regional economy that generates $2.788 billion in GDP annually.

Transport for NSW

Transport for NSW is the lead agency of the NSW Transport cluster. The organisation leads the development of a safe, efficient, integrated transport system. Ensuring that it keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

Goulburn-Murray Water

Goulburn-Murray Water is Australia’s largest rural water corporation. They manage, store and deliver water through approximately 10,000 km of delivery and drainage infrastructure to more than 25,000 active customers in northern Victoria across a region of 68,000 square kilometres.

WaterNSW

With 40 dams across the State, WaterNSW supplies two-thirds of the water used by regional towns, irrigators, Sydney Water Corporation and local water utilities. They own and operate the largest surface and groundwater monitoring network in the southern hemisphere.

Forestry Corporation

Forestry Corporation of NSW manages two million hectares of State forests in NSW. As part of this work, they manage community access, environmental conservation, fire management, pest and weed control, road access, primary production such as grazing and apiary, and sustainable timber production.

Latest news & insights

Fan Girl Fridays: A Conversation with Donna Groves

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04/11/2025

Welcome back to Fan Girl Fridays, where we spotlight the extraordinary people transforming engagement across Australasia. This week, we’re thrilled to feature Donna Groves – …

Complaint about your complaints process? Here’s what to do!

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21/05/2025

Ever found yourself mid-project, grappling with a complaints and enquiries process that’s just not cutting it? Whether you’ve inherited the system or designed it yourself, …

Industry connections – It does not end, when you push send!

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29/04/2025

Messages don’t die the moment they’re delivered—at least, they shouldn’t. In our rapidly evolving society where meaning is shaped as much by the audience as …

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Minutes average response time

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Industry sectors where we excel

Ready to make an impact? Let’s chat.

Ready to take your communications to the next level? Let’s collaborate and create strategies that make a lasting impact. Reach out today, and let’s start making a difference together!
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