Fan Girl Fridays: A Conversation with Donna Groves
Welcome back to Fan Girl Fridays, where we spotlight the extraordinary people transforming engagement across Australasia. This week, we’re thrilled to feature Donna Groves – Founder and Managing Director of Comacon, community engagement specialist, author, podcaster, and passionate advocate for doing engagement with transparency and heart. Donna’s career spans more than 30 years across infrastructure, […]
Fan Girl Fridays: A Conversation with Helen Leayr
Welcome back to Fan Girl Fridays, where we celebrate the brilliant people shaping the practice of communication and engagement across Australasia. This week we’re thrilled to feature Helen Leayr, Managing Director of Communication Link, a Canberra-based agency that has been helping organisations connect with communities for more than 25 years. In this conversation, Helen shares […]
Complaint about your complaints process? Here’s what to do!
Ever found yourself mid-project, grappling with a complaints and enquiries process that’s just not cutting it? Whether you’ve inherited the system or designed it yourself, it might feel like it’s creating more problems than it solves. Some common issues we’ve seen in otherwise seamless processes include: Offsite communications & engagement teams relying on others to […]