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Your trusted partner in project delivery

As seasoned infrastructure experts, we’ve partnered with government and delivery teams on some of the most significant projects. We know what it takes to get the job done – meeting contractual obligations, planning approvals, and EPL requirements. And all while keeping communities and stakeholders engaged and informed. With us by your side, you can focus on what matters most: delivering world-class infrastructure.

Our services

Community &
stakeholder engagement 

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Communications,
media & public affairs 

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Marketing 

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Facilitation
& training 

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Our portfolio at a glance

IAP2 Australasia

IAP2 Australasia is an affiliate of the International Association for Public Participation (IAP2). IAP2’s aim is to advance the community engagement profession by providing training in, and communicating the principles of, public participation and how to achieve effective community and stakeholder engagement (or public participation).

Forestry Corporation

Forestry Corporation of NSW manages two million hectares of State forests in NSW. As part of this work, they manage community access, environmental conservation, fire management, pest and weed control, road access, primary production such as grazing and apiary, and sustainable timber production.

Goulburn-Murray Water

Goulburn-Murray Water is Australia’s largest rural water corporation. They manage, store and deliver water through approximately 10,000 km of delivery and drainage infrastructure to more than 25,000 active customers in northern Victoria across a region of 68,000 square kilometres.

Mallee Catchment Management Authority

Mallee CMA’s primary responsibility is to ensure that natural resources in the region are managed in an integrated and ecologically sustainable way. The Mallee CMA region covers 3.9 million hectares – about one fifth of Victoria.

Lower Murray Water

Lower Murray Water provide water services to the north-west of Victoria along the Murray River – from Kerang to the South Australian border. This includes both treated and raw water for a regional economy that generates $2.788 billion in GDP annually.

Sequana

Sequana is a leading client-side advisory firm for large-scale desalination projects and complex water and environmental projects. Sequana has worked with public and private sector companies on major infrastructure projects both internationally and Australia-wide.

WaterNSW

Communications & engagement services for:

  • Warragamba Dam Raising
  • 2025 Pricing Submission

Transport for NSW

Communications & engagement services including:

  • Engagement strategy & implementation plan
  • Digital portal
  • Media management
  • Collaborating with contractors
  • Complaints management and escalation

Forestry Corporation NSW

Communications & engagement services for:

  • Workshop facilitation
  • Review of enquires and complaints management
  • Policy review and updates
  • Report writing

Goulburn-Murray Water

Communications & engagement services for:

  • Connections Project
  • Mitiamo Pipeline & Water Efficiency Project
  • Sunday Creek Reconfiguration Project & Broken Reconfiguration feasibility study
  • Mallee

Mallee Catchment Management Authority

Communications & engagement services for:

  • Aboriginal Waterway Assessments
  • The Living Murray Program Achievements
  • Reconciliation Action Plan 2023

Lower Murray Water

Communications & engagement services for:

  • Victorian Murray Floodplain Restoration Project (VMFRP)
  • Sunraysia Water Efficiency Project (SWEP)

Our infrastructure sector clients

Why Factotum?

We get delivery obligations

We are a trusted infrastructure partner because we understand what needs to be done to deliver projects. We hold extensive experienced in delivering contractual obligations, and meeting planning approvals and EPL requirements.

Deep knowledge, exceptional outcomes

We intimately understand building social and political licence and navigate the complexities of public scrutiny to always ensure success. We thrive using our exceptional project-enabling skillset, so the rest of the team can focus on what they do best.

Personable, personalised solutions

We’re clear and open communicators – by profession! And this ensures we are always sailing the same direction as you. With personalised solutions, flexible options, and creative ideas, working with us is a breeze.

Latest news & insights

The golden rule of engagement: be engaging

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01/07/2025

An engaging new voice for industry At Factotum, we love helping organisations find the right words – and the right way to say them. So …

Complaint about your complaints process? Here’s what to do!

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21/05/2025

Ever found yourself mid-project, grappling with a complaints and enquiries process that’s just not cutting it? Whether you’ve inherited the system or designed it yourself, …

Industry connections – It does not end, when you push send!

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29/04/2025

Messages don’t die the moment they’re delivered—at least, they shouldn’t. In our rapidly evolving society where meaning is shaped as much by the audience as …

22

Minutes average response time

6

Industry sectors where we excel

Ready to make an impact? Let’s chat.

Ready to take your communications to the next level? Let’s collaborate and create strategies that make a lasting impact. Reach out today, and let’s start making a difference together!
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Factotum Communications acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
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