Complaint about your complaints process? Here’s what to do!
Ever found yourself mid-project, grappling with a complaints and enquiries process that’s just not cutting it? Whether you’ve inherited the system or designed it yourself, it might feel like it’s creating more problems than it solves. Some common issues we’ve seen in otherwise seamless processes include: Offsite communications & engagement teams relying on others to […]
Industry connections – It does not end, when you push send!
Messages don’t die the moment they’re delivered—at least, they shouldn’t. In our rapidly evolving society where meaning is shaped as much by the audience as the author, comms and engagement isn’t a one-way broadcast. It’s a dialogue. It’s relational. And it keeps evolving long after the press release drops or the community meeting ends. That’s […]
Fan Girl Fridays: A conversation with Anne Pattillo
Welcome back to Fan Girl Fridays, where we shine a spotlight on the extraordinary people transforming Australia. This week, we’re thrilled to feature Anne Pattillo— founder of Pattillo Ltd and an inspiring practitioner whose work has shaped communities and organisations alike. In this candid conversation, Anne dives into her career journey, and shares insights on […]